Midge Guard Limited does not store financial details received through the website and/or over the phone.
Financial and personal information will only be used for the following:
a) Taking and fulfilling customer orders
b) Administering (and to enhance) the site and service
c) We only disclose personal information to third-parties for goods delivery purposes.
When your order is processed financial details used to process the order are shredded.
Notification of Changes
Midge Guard is based in The Lake District, England. We believe it is important that you know we have a physical address and a landline telephone. You should be wary of any company that does not display a physical address on its website.
Address: Midge Guard Limited, Byre Cottage, Canny Hill, Newby Bridge, Ulverston, Cumbria, LA12 8NU
Telephone: +44 (0)844 561 7059
Whilst we take every effort to avoid errors, if you believe we have made a mistake please inform us: where we are fault we will make every effort to rectify the situation. We will always try to meet your highest expectations.
If you have any suggestions or comments please email us at firstname.lastname@example.org or call +44 (0)844 561 7059
Making a Purchase
Browse our online shop, and click on any items that you wish to buy and add them to your basket. If you make a mistake, either amend the quantity in the relevant box, or tick the ‘remove’ box THEN click the ‘Update’ button. The next page will show your revised order.
After you have finished your selection(s), click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order. At the point where you are asked for personal details, you will note that a ‘gold padlock’ will appear in the bottom right-hand of your browser, as the site has then entered secure mode.
Please note the following:
We accept credit and debit card payment online via Paypal.
Your PayPal payment will be taken immediately as you complete your transaction. In the event that we cannot supply you, your payment will be refunded, and your relevant account credited.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a price change, we will always contact you first to ensure that the new price is acceptable.
We also accept cheques via post: please use the ‘Send Cheque’ option when placing your order. Make your cheque payable to ‘Midge Guard Limited’, for the total amount shown on your receipt page, and post it to us. We will not reserve any goods until your cheque is received. Please remember that it can take up to 4 working days’ for your cheque to clear once we have received it, and only then will it be possible for your goods be dispatched.
If you are shopping from outside the EU, your credit card company will convert the transaction to your own currency. We are unable to advise you of exchange rates.
We only use your financial and personal information for the following:
a) Taking and fulfilling customer orders
b) Administering (and to enhance) the site and service
c) We only disclose information to third-parties for goods delivery purposes.
We are unable to process orders for destinations outside the European Union or North America, with the exception of British Forces Posted Overseas (BFPO) destinations. Note that purchases for destinations other than the EU can be exempted from UK sales taxes, but you need to provide proof of entitlement. You may have to pay import duty in your own country, and we cannot advise on this matter.
Shipping and Handling
All goods are sent by Royal Mail. Postage & packaging is itemised when an order is placed.
Bugshirt deliveries within the United Kingdom will normally be sent out by first class or small parcel post depending upon the number of garments ordered; Bugshirts are usually dispatched within 3 working days. Please allow an extra working day for delivery to remote areas.
Please note that all Mosquito Magnet orders MUST be signed for on delivery. If no-one is available on the first day to accept delivery, a card will normally be left through the consignee’s letter box advising an attempt to deliver had been made. The carrier will normally telephone before making another delivery attempt. Deliveries are attempted twice (first delivery day & normally next working day), thereafter parcels may have to be collected from the local delivery depot. Midge Guard cannot be held responsible for delivery delays caused outside of their control.
If we are out of stock either temporarily or permanently, we will advise you as soon as we are able.
Please be aware that the Post Office will not regard a First or Second Class parcel as ‘missing’ until 15 working days have elapsed since the parcel was dispatched. We regret that we can take no further action until that period has elapsed, as the Post Office will not allow a claim for lost post before then.
Furthermore, once a claim has been raised, the Post Office will write to you asking you to confirm non-delivery: you will be asked to complete and return their form (P91). When the Post Office receive your returned form they will agree the loss, and we can then re-send the item or refund your payment.
Please ‘phone (0844 561 7059) and check availability if time is critical to you as we shall be unable to dispatch the item if is out of stock.
Also note that the Post Office does not class Saturday, Sunday, or Public Holidays as working days: thus an order dispatched on Friday may not arrive until Monday. All Recorded, Special, and International deliveries will require a signature on delivery: it is therefore worth considering having such deliveries made to your work address.
International orders are generally delivered in around 7 days.
If we are out of stock either temporarily or permanently, we will advise you as soon as we are able. Alternative products will not be substituted without your consent. If we cannot supply the item(s) you want, and you do not want any alternatives, we will refund any payment.
All our prices exclude VAT.
Value Added Tax is calculated at current UK rates. It is clearly itemised and included in the final sales price.
This applies to all sales made to EU member countries.
It is a legal requirement that VAT has now to be levied on shipping within the EU.
If you need to reach us, please email us on email@example.com. If you are contacting us about an order, or a return, always quote your order number in any correspondence. AOL users -make sure you add us to your permitted contacts, or our reply will NEVER reach you!
Alternatively, you can telephone on +44 (0)844 561 7059 between 09:30 & 16:00 Monday ~ Friday. At busy times, and at all other times, please leave a message on our answerphone. Please repeat your return ‘phone number and the date and time of your call.
Our postal address is: Midge Guard Limited, Byre Cottage, Canny Hill, Newby Bridge, Ulverston, Cumbria, LA12 8NU
For Returns, please see the relevant section lower down the page.
Midge Guard Limited does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
We may contact you about a product you have ordered, or in answer to a question you have raised. Data collected by this site is only used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Once orders have been fully processed, all financial and/or personal information is destroyed. We do not store any credit/debit card details or personal data.
Midge Guard makes every effort to ensure orders arrive in perfect condition. However, in the unlikely event of an order not being delivered within 15 working days from the dispatch date (Saturdays, Sundays & Public Holidays not included) customers should advise Midge Guard by email – firstname.lastname@example.org.Midge Guard will make every effort to locate the order, and if necessary, send a replacement at our expense or provide a full refund, subject to the correct delivery address having been supplied to us with the order. If an order arrives damaged in any way, customers should contact Midge Guard by email within 7 days of receipt. In this case Midge Guard will, depending upon our customers’ preference, arrange for the damaged product (Mosquito Magnet only) to be picked up and returned to our delivery point. Midge Guard will either send a replacement product or, make a refund, when we have confirmation that the damaged product has been returned.
It is the customer’s responsibility to ensure the goods safe keeping and retention of quality. If goods are returned, neither faulty nor wrongly dispatched or simply returned as not required, it is then the customer’s responsibility to arrange return at their own expense.
www.midgeguard.co.uk is entitled to levy a return charge to cover the administration and re-packaging of said items at a cost of 30% + VAT of the retail price.
If goods become faulty within the manufacturer’s period of guarantee and, the fault is not due to mishandling by the user, action will be taken to repair or replace the item in accordance with that manufacturer’s warranty. Goods to be returned after the 7 day period above or those that are not faulty, can only be done so with the agreement of www.midgeguard.co.uk who reserve the right, in all cases, to make a re-stocking charge of 30% + VAT of the retail price. This in no way affects your statutory rights.
Under The Consumer Protection (Distance Selling) Regulations 2000, the consumer has a cooling-off period of 7 working days, beginning on the day after the goods are received by them. If a refund is required, this will be made within 30 days from the date of cancellation, less the cost of the return if the goods are not returned by the consumer within this period.
To exchange or return an item, please contact us within 7 days of receipt.
Late or Unauthorised returns are NOT accepted.